It happens…it just didn’t fit or that lime color doesn't look as good as it did on the web. We want you to be satisfied with your purchase from us. So here is the low down on returning items at Midwest Mountaineering.

We have a 90-day return policy from the date of purchase. The only exception to this is climbing gear: Climbing gear is never returnable.

A receipt must accompany all returns (or we must be able to find the purchase in your customer sales history).

The items you are returning must be in new condition so we can resell them as new (no smells, no hair, no dirt, no kidding).

For items purchased with a credit card – credit will be issued back to the original card. You will need to provide us with your card number because we do not have a record of your number (only the last 4 digits)

For items purchased with a check, a store check will be sent to you. Make sure you provide us with a correct mailing address.

For items purchased with a store credit, a merchandise credit will be sent to you.

Send all returns to:

Returns
Midwest Mountaineering
309 Cedar Ave. So
Minneapolis, MN 55454

Important!! Return shipping cost is your responsibility except in the case where you received an incorrect item or your item was damaged in transit. Include a description of why it is being returned.

If you want to return a special order item (something we ordered just for you and we don’t normally carry), 15% (of the price of the item) will be kept as a restocking fee to cover the return shipping back to the manufacturer or to cover selling it at a loss.

If you have any questions about returning an item please call us at 888-999-1077

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Hours

Location

Summer Store Hours (Thru Labor Day)

Monday - Friday	10:00am – 9:00pm
Saturday	9:00am – 7:00pm
Sunday	11:00am – 6:00pm

Regular Store Hours (After Labor Day)

Monday - Friday	10:00am – 9:00pm
Saturday	10:00am – 6:00pm
Sunday	12:00am – 5:00pm

309 Cedar Ave South
Minneapolis, MN 55454

Phone: 612-339-3433
Phone (toll-free): 888-999-1077
Email: info@midwestmtn.com
To request info via e-mail: click here

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